Amazon Stops Returns For Smartphone Purchases In India

By 02:59 Sat, 31 Jul 2021 Comments

Amazon has announced that it will no longer be accepting returns for smartphone purchases in India.

From February 7 onwards, Amazon will only allow customers to initiate a replacement for their purchase, and not a return with refund. Those who received a damaged device will acquire a free replacement but under no circumstances will the phone be taken back for a full refund.

If this sounds bad, it's vital to consider Amazon's reason for doing this. Buyers often purchase a device, utilize it for a while within the return period, and then sdiscontinue it back even if there is nothing incorrect with the device. The seller would then have to bear the cost of the device, not to mention the two way shipping cost for Amazon. It is for this reason that the company has decided to stop accepting returns. Amazon's rival in India - Flipkart - has a similar no-return policy, and only does replacements for damaged units.

Unfortunately, those with a genuine reason to return a product after purchase are now left out in the crecent due to a few people abusing the system.




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